The Era of the Homeless Services Reform Act

The signing of the Homeless Services Reform Act into law marks the dawn of a new era for both the homeless of the District of Columbia and for the providers of services for the homeless alike. When I first read the text of the Act, I said to the DC Council at the Public Roundtable Committee in March 2005 that I was reminded of the Walgreen’s commercial speaking of the world of Perfect, because the language sounded almost too good to be true in comparison with the current state of affairs that faces the homeless; I was also wishing that I had the background music playing when I was speaking to enhance the effect of my speech. In all honesty, however, the Act makes provisions for a number of sorely needed elements that should revolutionize conditions for the homeless and would actually create a standard to which all providers should adhere by creating clear guidelines for both providers and consumers.

Certainly the effects of the Homeless Services Reform Act will be far reaching, as the many provider agencies will have to adapt to the new requirements. The Interagency Council that will be set up will be a new body that will fulfill a significant function in assessing and prioritizing the needs of the community. This Council will also be responsible for applying for all relevant federal grants so that funds are shared by the various agencies so that sufficient funds reach all the agencies. Likewise, the Council will be responsible for developing a hypothermia plan for each hypothermia season.

The issue of consumer rights and responsibilities is probably the one in which the Act makes the greatest impact, as the homeless consumer previously had little or no real protection under the law. The Act stops short of creating an entitlement to shelter, but it does give a homeless consumer a right to a decent place to stay, a right to be treated with dignity, and the right to receive quality, compassionate services. This right comes with stipulations that ensure safety as well but that make demands of the consumer with regards to substance abuse and also abstaining from any violent, abusive behavior while in a facility for the homeless. A consumer is expected to pursue permanent housing, employment and training, case management, and the like as a condition for receiving services under the provisions of the Act.

Should the need arise, a consumer does have the right to an appeal, and the Act provides for an internal mediation process developed by the providers themselves. A fifteen-day limit is placed on this appeal process. A consumer who poses an imminent threat to others may not remain in a program pending an appeal.

More than anything else, the Act sets a standard by which all services for the homeless must be measured. Staff members must be qualified to hold their positions. Facilities must meet DC codes. Services dispensed must be of suitable quality. All persons must be served in an equitable manner. These requirements will have a profound impact for sure.

The Act certainly offers a great deal more structure to the chaotic world of the homeless, and such structure can only be seen as a blessing. As I said before the DC Council in March, the implementation of the Act will be the key to its success, and I welcome it most happily. I am sure that I am not alone in my sentiments.

Copyright © 2005